Job Description

As a Forward Deployed AI Engineer, you’ll work directly with enterprise customers to deliver custom, production-ready AI solutions that solve real-world problems. You’ll lead the design and deployment of intelligent agents across customer workflows—owning everything from discovery and prototyping to configuration, testing, and launch.

This is a fast-paced, hands-on role that combines engineering, customer collaboration, and applied AI. You will serve as a critical link between our product and the customer’s needs—ensuring rapid value delivery and laying the foundation for long-term success.

What You’ll Do

• Partner with enterprise customers to scope and implement AI Agent use cases across complex workflows
• Integrate TheLoops’ platform with customer systems
• Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs, increase in efficiency, fewer errors)
• Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and user adoption
• Collaborate closely with Product, Engineering, and Customer Success to feed customer insights into the roadmap
• Document technical decisions and hand off stable deployments to customer engineering or support teams

Qualifications

What We’re Looking For

• 2–5 years of experience in a software engineering, solutions engineering, or ML deployment role
• Proficiency in Python and working knowledge of AI/ML frameworks (e.g. OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.)
• Familiarity with building LLM applications, RAG systems, or conversational AI workflows
• Experience integrating with enterprise systems via APIs or middleware (e.g. Salesforce, ServiceNow, SAP, Oracle)
• Ability to translate business problems into technical solutions—and deliver them fast
• Strong interpersonal skills; you’re just as comfortable on a whiteboard with a customer as you are in code
• Bias toward action, ownership, and continuous learning in dynamic environments

Nice to Have

• Background in SaaS, customer experience, support operations, or manufacturing systems
• Experience deploying AI in mission-critical environments
• Prior work with enterprise AI platforms or multi-agent orchestration

Why Join Us

• Work on cutting-edge AI solutions that have real business impact
• Be part of a fast-growing team shaping how enterprises deploy AI at scale
• High ownership, high visibility, and a chance to lead transformational projects
• Competitive compensation, flexible work, and the support of a global enterprise (IFS)

Additional Information

What We’re Offering

• Salary Range: $150,000- $170,000 plus bonus potential
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

M/F/Disabled/Vet VEVRAA Federal Contractor. We are a Drug-Free Workplace. Interested candidates should apply at: www.ifs.com/about/careers-at-ifs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer