Job Description
Why TheLoops Needs You
As a Forward Deployed AI Engineer, you will work directly with enterprise customers to deliver pilot, production-ready AI agent solutions. You will lead the design and deployment of intelligent agents across customer workflows, owning everything from discovery and prototyping to configuration, testing, and launch. This is a fast-paced, hands-on role that combines engineering, customer collaboration, and applied AI. You will serve as a critical link between the product and the customer's needs, ensuring rapid value delivery and laying the foundation for long-term success.
What You'll Do
- Customer Engagement & Solution Implementation:
* Partner with enterprise customers to scope and implement AI Agent use cases across complex workflows.
* Integrate TheLoops’ platform with customer systems.
- Technical Execution & Optimization:
* Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs, increase in efficiency, fewer errors).
* Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and user adoption.
- Cross-functional Collaboration:
* Collaborate closely with Product, Engineering, and Customer Success to feed customer insights into the roadmap.
* Document technical decisions and hand off stable deployments to customer engineering or support teams.
What We're Looking For
- 2–5 years of experience in a software engineering, solutions engineering, or ML deployment role.
- Proficiency in Python, Javascripts and a working knowledge of AI/ML frameworks (e.g., OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.).
- You're passionate about AI and possess a working understanding of concepts like LLMs, embeddings, prompt engineering, vector databases, RAG systems , and/or conversational AI workflows.
- You're technically adept and comfortable with RESTful APIs (JSON), data migration, and configuring complex software integrations.
- You have experience implementing or engineering Enterprise tool ecosystem [CRM, ERP, Helpdesk platforms, Developer platforms, HR systems & Financial systems]
- You're a natural educator and excel at communicating with diverse audiences , from developers to executives.
- Prior work with enterprise AI platforms or multi-agent orchestration.
What Success Looks Like in 3-6 Months
Within your first 3-6 months, you will have successfully demonstrated your impact by:
- Becoming a Platform Expert: You will be proficient with TheLoops' platform, confidently navigating its features, integrations, and configuration options.
- Delivering Value: You will have successfully implemented and launched a pilot for your first cohort of customers, demonstrating measurable outcomes and laying the foundation for long-term success.
- Earning Trust: You will have established strong working relationships with internal teams, including Product, Engineering, and Customer Success, as well as with key stakeholders on the customer's side.
- Acting as a Customer Advocate: You will have gathered critical customer feedback and insights and effectively communicated them to internal teams to influence the product roadmap and improve the platform.
- Documenting and Handoff: You will have meticulously documented your deployments and successfully handed off stable solutions to customer engineering or support teams.