Job Description
PURPOSE OF POSITION:
To support and be a key contributor to the operation, on-going support, enhancement and improvement new and existing software applications and packaged software based on business requirements involving the various systems utilized at Foster Farms to support the assigned areas. This includes design, configuration, testing, documenting, training, delivery, and support of software solutions relating to the master data and transactions associated with these processes, and applications, across all Foster Farms locations as well as provide basic support to users including moderate knowledge of the internally and externally developed software components.
ESSENTIAL JOB FUNCTIONS:
a. Troubleshooting, diagnosis, and resolution of end user problems.
b. Performing routine system maintenance checks and corrective actions such as maintaining, adjusting, and manipulating interfaces to SAP where applicable.
2. Contribute to ongoing system improvement efforts to include:
a. Collecting requirements from business users, researching available solutions, developing and documenting conceptual design alternatives.
b. Communicate effective conceptual designs, writing technical specifications and coordinating development work with more senior analysts and/or programming staff, building and configuring prototypes and prototype documentation.
c. Communicate with and educate business users, conduct unit testing and coordinate integration and user acceptance testing.
d. Work with security team to ensure appropriate system authorization, migrating to production.
e. Prepare comprehensive and thorough design and training documentation, train subject matter experts, and provide post-implementation support efforts.
f. Will interact regularly with end users, engaging in troubleshooting and root cause analysis of production issues, and provide continuous improvements to all aspects of design and processes.
ADDITIONAL JOB FUNCTIONS:
Additional duties as assigned by the IT project lead/manager/director.
The candidate will be a member of the Business Systems Team. This employee will be required to further develop sufficient SAP skills in other functional areas to support maintenance and continuous improvement initiatives.
As the Business Systems Team provides 24X7X365 support to the business, this employee will join the support rotation and will be assigned evening (typically 3 nights per month) and weekend (typically one weekend every 8 weeks) support shifts.
Qualifications
MINIMUM REQUIREMENTS:
Bachelor’s degree in Management Information System / Computer Information Systems or related field
Must be capable of working to a structured work plan with aggressive milestones and have strong problem-solving skills, sound judgment, critical thinking, and decision-making ability
Must be highly goal and results oriented
Must be highly self-motivated and driven – must be capable and willing to learn complex systems with minimal supervision
Experience with developing business requirements
Experience learning and documenting complex business processes
Project experience is beneficial
Must be able to communicate effectively with varying levels of management and team members, both written and verbal
This position will require possession or development of specific skills, knowledge and experience with SAP AND NON-SAP systems.
PREFERRED REQUIREMENTS:
Meets minimum requirements and the following
Master’s Degree
1-3 years of experience in SAP and Non-SAP systems. Familiarity with business process reengineering, six sigma, lean manufacturing, etc. is strongly desired.
Experience learning and documenting complex business processes.
Basic understanding of the SAP __ systems’ roles and interfaces preferred.
Project experience.
Understanding of how to interview end users for insight on functionality, problems, or usability issues and needs.
Understanding of relational database (e.g. SQL Server and/or Oracle).
Understanding of software development lifecycle phases and activities, and project management principles.
1 - 2 years of IT experience working in a manufacturing organization for a $1+ billion organization
Exposure to Business Systems in SAP/ERP environment
Exposure to and familiarity with consumer products industry strongly preferred.
Must be able to communicate effectively with varying levels of management and team members, both written and verbal
Ability to move up within the organization.
PHYSICAL REQUIREMENTS:
Must have reliable transportation
Must be have to obtain CA driver’s license
Must be able to travel overnight occasionally
Must be able to have consistent attendance in assigned office
Must be able to sit for long periods of time.
Must be able to drive to various company and vendor locations
Must be able to work on the computer for long periods of time
Must be able to deal with periodic high stress situations
Must be able to stay calm and focused when dealing with difficult personnel issues.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Foster Farms is an Equal Opportunity Employer – Minorities, Females, Veterans and individuals with disabilities are encouraged to apply.
Foster Farms participates in E-Verify during the hire process at all locations for all new employees.