Job Description

ESSENTIAL JOB FUNCTIONS:          

To provide customer service in response to requests for technical assistance via phone, email, walk-in, or on-site contact. Track, diagnose, and resolve hardware, operating system, and application issues.  Identify the criticality of each request and escalate situations which require additional support.

Install, deploy, troubleshoot and repair desktop and laptop PCs, printers, peripherals and applications/software  

Research technological advances and evaluate them for Company use. Evaluation results should be provided to the Service Center Manager.

Participation in projects in order to ensure customer support requirements are addressed prior to a roll-out or go-live

Create and maintain Standard Operating Procedures relating to installation, security and training used in the Service Center.  

ADDITIONAL FUNCTIONS: 

Other duties as assigned by the Service Center Manager.