Job Description

Pay Range: $27.80 - $32.70 per hour.

To provide customer support in response to requests for technical assistance via phone, email, walk-in, or on-site contact. Track, diagnose, and resolve hardware, operating system, and application issues. Identify the criticality of each request and escalate situations which require additional support.

Install, deploy, troubleshoot, and repair hardware (desktop, laptop, printers, RFTs, and peripherals) and software applications.

Learn and demonstrate knowledge of Foster Farms’

• Business functions, their supporting systems, the Business function’s key employees, management, etc.
• The IT Department personnel and teams, what each team does and its team members
• IT Processes, procedures, policies, etc. to understand how to make things happen with high quality, security and timeliness in IT
• Learn at a more detailed level, through project-based experiences, which may include collaboration with other IT members inside or outside the IT Service Center, as assigned by the Service Center Manager

Acquire knowledge through interactions within all facets of the IT department and assist those functions through documentation, testing, training, and reporting and support of software/hardware solutions employed within the Foster Farms computing environment.

Participation in projects in order to ensure that customer support requirements are addressed prior to a rollout or a go-live.

Create and maintain standard operating procedures (SOPs) relating to installation of various applications and troubleshooting techniques and procedures.

ADDITIONAL FUNCTIONS :

Other duties as assigned by the Service Center Manager.

Qualifications

_ REQUIREMENTS:_

• Bachelor’s degree in computer science, information systems, or software engineering.
• Must be able to work various shifts and schedules.
• Highly self-motivated and self-directed. Capable and willing to learn systems with limited supervision.
• Experience learning and documenting business requirements.
• Ability to communicate clearly, concisely, and effectively with non-technical staff, IT staff, and business teams.
• Ability to communicate effectively with varying levels of management, customers, and team members in both written and verbal form.
• Ability to plan, organize, prioritize and execute tasks in a changing and demanding environment.
• Familiarity with MS operating systems (Win10) and MS Office applications.
• Strong troubleshooting skills, sound judgment and decision-making abilities.
• Experience working both independently and in a team-oriented collaborative environment.
• Strong customer service, communications, and interpersonal skills.
• Proven analytical and problem-solving skills.
• Strong service-oriented mentality with a desire to help others.
• Ability to lift up to 50 lbs.

PREFERRED REQUIREMENTS:

• Familiarity with MacOS
• A+ Certification
• SAP Certification(s)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Foster Farms is an Equal Opportunity Employer – Minorities, Females, Veterans and individuals with disabilities are encouraged to apply.

Foster Farms participates in E-Verify during the hire process at all locations for all new TEAM Members.