Job Description

Foundations Counseling, LLC is expanding once again.

About us: We have been in business since 2007. We currently have three locations: Fort Collins, Loveland, and Windsor.

We have a staff of 23 counselors, 10 administrators, and we are continuing to grow.

To learn more about us, please feel free to visit our website: www.foundationscounselingllc.com

Position Title: Administrative Assistant/Appointment Coordinator

Job Status: Full Time

Compensation: $15.00 per hour

Reports to: Director of Operations

JOB SUMMARY: MUST BE ABLE TO WORK EVENINGS AND SATURDAYS. MODERATE TRAVEL REQUIRED.

APPOINTMENT COORDINATOR POSITION

As an Administrative Assistant/ Appointment Coordinator, you will be the first in person contact for our company. The Appointment Coordinator serves as an initial contact for clients via telephone and assists them in a manner consistent with Foundations Counseling’s customer service standards. The Appointment Coordinator assesses needs of the clients to determine appropriate scheduling with therapists within a time and sequence acceptable to the client needs and office policy.

To be successful as an Administrative Assistant/Appointment Coordinator, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with the potentiality of high crisis calls in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role requires working in shifts, so flexibility is a must.

ESSENTIAL JOB FUNCTIONS

· Operates computer and phone system to appropriately and accurately schedule, change, cancel, coordinate, and confirm client appointments and counselor interviews.

· Screens all incoming calls to the department.

· Schedules and instructs clients on preparation for appointment.

· Receives, processes, and files letters and forms from clients and therapists.

· Verifies and updates clients’ billing and demographic information.

· Operates a fax machine and printer and scanner effectively to communicate client information.

· Reviews and meets ongoing competency requirements of the role to maintain skills, knowledge and abilities to perform, within scope, role specific functions.

REQUIREMENTS

· Proficiency in Microsoft Office Suite

· Hands-on experience with office equipment (e.g. fax machines, printers)

· Professional attitude and appearance

· Solid written and verbal communication skills

· Ability to be resourceful and proactive when issues arise

· Excellent organizational skills

· Multitasking and time-management skills, with the ability to prioritize tasks

· Customer service attitude

SOFTWARE QUALIFICATIONS: Microsoft Office: Excel, Word, and Outlook, EMR experience is a bonus

COMPETENCIES: Flexibility, Integrity, Initiative, Research ability, Communication skills, Optimism, Organization, Professional identity, Strong work ethic, A good sense of humor

SKILLS: Clerical Administration, Client relations, Accounts receivable, Data entry, Collections, Written and oral communications

EDUCATION AND EXPERIENCE PREFERRED: Two years administrative experience and/or Associates or Bachelor’s degree in related field. Compensation is $15.00/hour. Experience in the Mental Health field preferred. More details will be discussed in detail during initial interview. Please include A DETAILED COVER LETTER and résumé with your response. We look forward to hearing from you.

Warmly,

Margarete Chubbuck

Director of Operations

Job Type: Full Time

Salary: $15.00 /hour

Company Description

Foundations Counseling, LLC is comprised of a team of counselors, coaches, and trainers who share a reverence for the profession unlike any in the field. It is our honor and privilege to be a part of the lives of those who place their care in our hands. Our mission is to provide hope and healing to individuals, couples, families, children, and adolescents who are experiencing psychological, emotional, and relational distress. We believe it is our responsibility to facilitate growth beyond healing. We also believe it is our duty to contribute to, and participate in, the healthy development of our community.