Classification: Non-Exempt Reports to: Store Manager

Summary The inside salesperson position is responsible for developing, maintaining, and interacting with new and existing customers to increase sales of products and/or services. In addition, the incumbent is responsible for Sales Support for the Outside Sales Team, Retail Store, and Quotes, and assists in meeting the established goals and operating procedures of the Company.

Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

1. Contact new and existing customers through, but not limited to, phone calls, and emails, to communicate opportunities to extend initiatives with the company.
2. Prospects, qualifies and generates sales within the company’s existing customers.
3. Match services to customers' requirements and close contracts for defined services.
4. Respond to requests for information from customers for information and give presentations.
5. Engages in technical discussions with potential clients through demonstrations and presentations.
6. Remains knowledgeable and up-to-date on changes and developments in all products offered by the company.
7. Adhere to all company policies and procedures.
8. The ability to frequently lift and/or move items over 50 pounds.

Duties and responsibilities • Retail Store processes including cashier transactions, customer service, and follow-up calls to customers. • Executing sales programs for either some or all of the company's product line • Execute the developed sales strategies, plans, and advertising or promotional programs. Present product price adjustments to customers as required in a timely manner. • Provide alternative options to accommodate cost, availability, or specifications; sell the complete package through project-related items, cross-selling, up-selling, and promoting sale items. • Meet and exceed monthly sales and margin plans, generate new and repeat sales • Build customer loyalty by assisting in product demonstrations, and providing product and technical information, catalog, literature, and sample requests. Educate customers as needed on industry trends, terminology, product features and benefits, and current product promotions. • Follow a customer contact schedule to ensure proper preparedness for Deliveries. Partner with Delivery Coordinator, and Store Manager to ensure inventory levels support sales volume, non-stock special orders, and backorders are being processed, sold product is pulled, and deliveries are scheduled in a timely manner. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. • Understand the importance of safety policies and procedures; identify and correct safety hazards and encourage others to work safely. • Perform all other duties as assigned by management.

Competencies

1. Communication Proficiency
2. Teamwork
3. Technical capacity
4. Problem-solving/Analysis
5. Customer focus
6. Initiative
7. Time management

Skill, Knowledge, and Abilities: • Strong Commitment to Customer Service including positive Professional Verbal and non-verbal Communication Skills. Able to properly interact with customers of all backgrounds. • Maintain professional appearance according to company standards, have a positive enthusiastic approach to work; strong drive to perform as a Team Player. • Knowledgeable in general welding practices and equipment. • Strong Time Management Skills, ability to prioritize, complete tasks and assignments in a timely manner, and seek additional projects and opportunities in downtime. • Self-motivated, able to maintain organization and perform responsibilities and duties with little to no supervision.

Supervisory Responsibility This position has no supervisory responsibility.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.

Position type/ Expected hours of work This is a full-time position and hours of work and days are Monday through Friday 8:00 am to 5:00 pm.

Travel This position does not require travel

Work Environment This job operates in a retail store environment.

Required Education and Experiences Required: High school or equivalent Preferred: High School Diploma Experience: • 2 (two) years of Sales experience preferred, industry and market knowledge preferred.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, duties, responsibilities, and activities may change at any time with or without Notice