Job Description

We are seeking a Salesforce Administrator / Analyst to join our team.

This opportunity is for a passionate and enthusiastic information technology professional. If you enjoy a balance of engaging with people and working independently on configuration, this role is for you!

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Handle basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks 
• Assist in training of new users, and grow the Salesforce skill sets across the organization 
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Work independently with members of the user community to define and document development requirements.

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Salesforce certifications preferred
• Proven ability to design and implement new processes and facilitate user adoption
• A documented history of successfully driving projects to completion 
• A demonstrated ability to understand and articulate complex requirements