Job Description

The Ideal Business Analyst Candidate will have knowledge an expertise working with Salesforce Service Cloud or similar SaaS Application.

General Accountabilities

• Acts as a liaison between business units and IT departments.
• Participates in business process modelling sessions.
• Conducts interviews and performs analysis to create business cases for projects.
• Conducts preliminary investigation for all project requests.
• Reviews project requirements, specifications, tests, support and training plans to ensure alignment with business objectives.
• Participates in root cause analysis to recommend appropriate actions to improve productivity for the business units and IT.
• May act as a project manager on certain projects.
• Performs other duties as assigned by management.

Job Qualifications

• Education: Bachelor's degree in business administration, computer science, or related field.
• Experience: Four to seven years of related experience.

Skills

• Excellent written and oral communication
• Problem solving and analysis
• Negotiation skills
• Technical capacity
• Project management
• Collaboration skills