Job Description

Well known denim company looking for a freelance E-Commerce Customer Service Associate for their Downtown Los Angeles, CA location. Our Customer Experience Team will be to provide a great eCommerce shopping experience for customers.

JOB RESPONSIBILITIES

• Servicing our customers for various issues through emails, phone calls, and live chat.

• Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceeding customer expectations, building customer loyalty, and taking advantage of sales opportunities when appropriate.

• Tracks proposed resolutions and follow-up with customers on time and working towards preventing similar problems from occurring.

• Develop and maintain a vast knowledge of products and latest offerings.

• Collaborating with internal teams (Marketing, Product, QC, etc.) to improve the customer experience, and ensure a feedback loop.

• Generating and monitoring performance reports to achieve higher customer satisfaction.

REQUIREMENTS

• Fluent English with excellent communication skills, both written and verbal

• At least 2 Years of working experience in the related field is required for this position.

• Experience working with Zendesk, Shopify, Magento and/or a similar ticketing system is highly advantageous.

• A successful track record working in a high-volume environment.

• Able to solve problems by thinking analytically and creatively.

• Familiar with the latest e-commerce trends.

• Ability to empathize with and prioritize customer needs.

• Exude patience and ownership with each customer.

• Ability to determine customer needs and provide appropriate solutions, setting expectations with customers

Please submit your resume for consideration!

YOU CAN USE WWW.WORKGRADES.COM TO COLLECT AND MANAGE YOUR REFERENCES FOR FREE AND SHARE THEM WITH US OR ANYONE ELSE YOU CHOOSE. CANDIDATES WITH REFERENCES ARE ALWAYS PREFERRED BY OUR CLIENTS. NOW IS THE MOST IMPORTANT TIME TO STAND OUT FROM THE CROWD. WE SUGGEST THAT YOU ENSURE YOU HAVE UPDATED YOUR LINKEDIN PROFILE AND THAT YOU START COLLECTING YOUR REFERENCES EARLY.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Company Description

As the leading fashion recruiting firm in the country, we place industry professionals in temporary, temp-to-hire, and direct hire roles with major beauty, fashion, and lifestyle brands and retailers nationwide.