Job Description
JOB SNAPSHOT
JOB DESCRIPTION
RESTAURANT GENERAL MANAGER/ASSISTANT UNIT MANAGER
Join the KFC/East TN Foods family and find a great career, because this is a place where great people work together in a great company. At KFC/East TN Foods, we realize the importance of every employee to the successful operation of our business, and genuinely want each employee to be successful and happy in their work. The Restaurant General Manager plays a key role in the operation of our restaurants, and have accountability for directing the daily operations of the restaurant, and ensuring compliance with company standards in all areas of operations. This includes, but is not limited to, product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer, and other duties as required or assigned.
ADDITIONAL RESPONSIBILITIES INCLUDE:
Creates value for shareholders through efficient operations, appropriate cost controls, and profit management
Maintains highest level of Quality, Service, Cleanliness and Hospitality by personally spending time interacting with customers during peak hours and ensuring all menu items are available at all times
Takes an active role in customer service and customer relations, monitors and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts
Controls day-to-day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees; follows published procedures for receiving, preparing, holding, packing and serving products
Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees
Has routine preventative maintenance program in operation; checks, adjusts and makes minor repairs of restaurant equipment, building and grounds
Prepares and submits required reports, uses approved projection techniques; cash control techniques and security measures
Recruits, interviews, recommend hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information; develops, motivates, and effectively trains; maintains a safe work environment; champions recognition and motivation efforts
Ensures OSHA, local health and safety codes, and company safety and security policy are met
WE OFFER THE FOLLOWING:
JOB REQUIREMENTS
THE IDEAL CANDIDATE FOR THE RESTAURANT GENERAL MANAGER AND ASSISTANT UNIT MANAGER WILL POSSESS:
Dedication to providing exceptional customer service
Good communication skills, strong interpersonal skills and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills, and strong analytical/decision-making skills
Basic personal computer literacy
High School Diploma or GED preferred; College or University Degree preferred
1-4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility