JOB SUMMARY

Help create the best guest experience by ensuring excellent and accurate customer service while selling and serving food and non-alcoholic beverage selections at our events.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

• Ensure an excellent guest experience as defined by the Fox Cities Performing Arts Center standards.
• Serve guests desired food and non-alcoholic beverage selections in a welcoming and professional manner.
• Actively and consistently engage guests to increase sales opportunities as directed.
• Maintain the highest level of accuracy with product and cash handling meeting the Fox Cities Performing Arts Center standards.
• Maintain a safe environment and address concerns appropriately including but not limited to:
  1. Assist challenging guests
  2. Follow health and safety protocols
  3. Keep a clean workspace and surrounding area throughout the shift
•  Ensure storage rooms, bars, catering kitchen, and staff storage are consistently cleaned, organized, and stocked as directed by the supervisor.
• Maintain water stations with proper inventory and cleaning protocols throughout the shift.
• Communicate using a radio with staff and supervisors in accordance with the Center's standards for radio etiquette.
• Complete cash handling reports and forms as required.
• Adhere to the dress code at all times throughout the shift.

SECONDARY FUNCTIONS

• Direct guests with confidence throughout the front of house including but not limited to; seating locations, event spaces, restrooms, and ADA services.
• Oversee and sell merchandise accurately and efficiently as needed.
• Actively engage guests to support Center initiatives, including but not limited to seasonal fundraising campaigns.
• Attend Center trainings and meetings as assigned.
• Other duties as assigned.

QUALIFICATIONS

• Age 18 or older with one year cash handling and/or customer service experience required.
• All employees are required to be fully vaccinated against COVID-19 and will be required to submit proof of vaccination. Medical or religious accommodation requests may be submitted post-offer pre-employment.

KNOWLEDGE, EXPERIENCE, SKILLS

• Professional and positive demeanor
• Strong verbal communication skills
• Ability to work under pressure in a fast-paced environment
• Ability to work independently and as part of a team
• Able to work flexible hours including nights, weekends and holidays
• Able to lift, push, and/or carry at least 30 pounds
• Able to stand for the duration of an event

We welcome the opportunity to support accommodations to achieve equity in our hiring process.