JOB SUMMARY

Under the general supervision of the Center’s IT Manager, the IT Associate provides support for information technology activities; provides the best in customer service while working as an ambassador for the live performing arts; and cultivates an active interest in the Center as the premier venue for performance art, education programming and as a gathering place for the community.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

The following are the primary/essential functions of the position but are not all-inclusive.

• Facilitate on-boarding and de-provisioning of users
• Installation, setup, configuration, and repair of desktop computer hardware, software, and peripheral.
• Setup, administer, and maintain user accounts over many systems.
• Provides technical support in the use of personal computer hardware, software, and peripherals.
• Systems problem resolution as assigned
• Serves as technical resource to the Center
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
• Assist with IT project deployments and research
• Maintains, updates or creates systems, databases and web pages using front-end user-enhanced web tools within prescribed guidelines
• Assists with Network and server maintenance
• Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired result.
• Contributes to the center and departmental goals by accomplishing related duties as required

SECONDARY FUNCTIONS

The following are the secondary functions of the position and are not all-inclusive.

• Complete other projects and duties as assigned.
• Work occasional nights and weekends.

JOB QUALIFICATIONS

• An associate degree is preferred or equivalent work experience with break-fix / networking in small to medium size business
• Two to five years of related experience providing customer service in a technological environment.
• Current industry certifications are a plus

IT Disciplines:

• Desktop infrastructure in a windows domain environment
• Security
• Networking
• Web development
• Scriptwriting

Knowledge, Skills and Abilities:

• Software experience must include Windows, MacOS, Microsoft Office, Office 365
• Hardware experience must include PC/Mac, mobile devices, and printer technology
• Security best practices including PCI compliance
• Cloud computing technologies such as Azure and AWS a plus
• Web development platform experience a plus.
• Basic knowledge of network protocols such as TCP/IP, DNS, IPv4/IPv6 and routing technologies

We welcome the opportunity to support accommodations to achieve equity in our hiring process.