JOB SUMMARY

Help create the best guest experience by ensuring excellent and accurate customer service while selling and serving food and beverage at our events.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

• Ensure an excellent guest experience as defined by the Fox Cities Performing Arts Center standards.
• Serve guests desired food and beverage selections in a welcoming and professional manner.
• Actively and consistently engage guests to increase sales opportunities including but not limited to; souvenir cups, intermission drinks, specialty selections, and pre-orders.
• Maintain the highest level of accuracy with product and cash handling meeting the Fox Cities Performing Arts Center standards.
• Maintain a safe environment and address concerns appropriately including but not limited to:
  1. Assist challenging guests
  2. Verify legal drinking age appropriately
  3. Follow health and safety protocols
  4. Keep a clean workspace and surrounding area throughout the shift
• Ensure storage rooms, bars, catering kitchen, and staff storage are consistently cleaned, organized, and stocked as directed by the supervisor.
• Communicate using a radio with staff and supervisors in accordance with the Center's standards for radio etiquette.
• Complete cash handling reports and forms as required.
• Adhere to the dress code at all times throughout the shift.

SECONDARY FUNCTIONS

• Direct guests with confidence throughout the front of house including but not limited to; seating locations, event spaces, restrooms, and ADA services.
• Assist with valet service as needed to provide efficient guest service, including but not limited to; cash handling and administering keys appropriately.
• Provide a custom guest experience as a suite attendant at private events and specific service locations which required advanced skills and training including but not limited to; 
  1. Ability to use critical thought to understand and address the needs of the guest appropriately.
  2. Attend to the entire service location to ensure an exceptional guest experience.
  3. Effectively communicate with other teams to ensure event success.
  4. Knowledge and understanding of premium wine selections.
  5. Knowledge and understanding of donor lounge and suite benefits.
  6. Recognize frequent guests and donors.
• Actively engage guests to support Center initiatives, including but not limited to seasonal fundraising campaigns.
• Attend Center trainings and meetings as assigned.
• Other duties as assigned.

QUALIFICATIONS

• Age 18 or older with 1 year bartending, cash handling and/or customer service experience required.  
• Must be able to acquire and maintain a valid City of Appleton bartending license.
• All employees are required to be fully vaccinated against COVID-19 and will be required to submit proof of vaccination. Medical or religious accommodation requests may be submitted post-offer pre-employment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Professional and positive demeanor
• Strong verbal communication skills
• Ability to work under pressure in a fast-paced environment
• Attention to detail and demonstrated high accuracy
• Ability to work independently and as part of a team
• Knowledge in making cocktails
• Knowledge of local and state alcohol laws, rules, and regulations
• Able to work flexible hours including nights, weekends and holidays
• Able to lift, push, and/or carry at least 30 pounds
• Able to stand for the duration of an event

We welcome the opportunity to support accommodations to achieve equity in our hiring process.