Benefits:

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

The Franchise Administrative Specialist is responsible for managing the full lifecycle of franchise documentation and ensuring compliance with franchising standards, agreements, and regulatory requirements. This role primarily supports the Director of Franchise Sales by ensuring all franchise agreements, documentation, and development processes are accurate, complete, and executed on schedule.

The Franchise Administrative Specialist works closely with Franchise Sales, Operations, Finance, and external legal counsel to coordinate, track, and maintain records throughout the franchise development and ownership lifecycle. The ideal candidate has strong documentation management skills, experience working with legal agreements, and exceptional attention to detail.

This role functions as the central administrative hub for franchise documents, ensuring information accuracy, timely execution, and secure storage. The position also handles communication with franchisees related to documentation requirements, compliance timelines, system updates, and status follow-ups. Additionally, it supports cross-departmental communication, data reporting, territory mapping, and process coordination.

This is a full-time, in-person role based in Orlando. Standard business hours apply, with occasional flexibility required for priority deadlines or special events (e.g., Discovery Days).

Essential Functions

Prepare, route, track, and file franchise agreements, amendments, addendums, renewals, ownership transfers, and related documentation.

Review agreements for accuracy, required signatures, fees, and attachments.

Maintain secure version-controlled records of all executed documents.

Coordinate with external franchise counsel and internal contacts regarding clarifications, revisions, and document execution requirements.

Maintain accurate franchise and location records in CRM (FranConnect or similar) and shared data systems.

Conduct periodic compliance audits to ensure insurance certificates, agreements, and required documentation are current.

Monitor contract timelines and renewal triggers; notify internal stakeholders of deadlines and required actions.

Support ownership transfers, territory mapping, renewals, and new franchisee onboarding workflows.

Create and update territory documentation using Placer.ai or similar mapping tools.

Track prospective franchise candidates through the pipeline to ensure timely progress and accurate recordkeeping.

Facilitate communication among Franchise Sales, Operations, Legal, and Finance.

Prepare and distribute system-wide communications, including announcements, procedural updates, and documentation reminders.

Support Discovery Days and onboarding process preparation.

Maintain franchise system scorecards, dashboards, and development pipeline reporting; consolidate data across multiple platforms.

Qualifications

Education & Experience:

3+ years of experience in a documentation-heavy role such as franchise coordination, paralegal/legal support, contract administration, or related field.

Experience working with legal documents, structured templates, or regulated agreements.

Proficiency in CRM software and Microsoft Office Suite (especially Excel).

Experience in franchising, hospitality, real estate development, legal administration, or multi-unit service businesses preferred.

Experience coordinating across multiple departments and/or with external legal counsel preferred.

Knowledge, Skills & Abilities:

Ability to read and interpret contract language and identify required details or discrepancies.

Strong written and verbal communication skills.

Strong organizational skills, documentation discipline, and attention to detail.

Ability to manage multiple deadlines and work independently.

Physical Demands:

Primarily office-based with prolonged periods of sitting and computer work.

Must be able to lift up to 25 pounds occasionally (e.g., moving files, supplies, or event materials).

Occasional walking, standing, bending, and reaching during routine office activities.

Ability to communicate clearly in person, by phone, and in writing.