Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

1 Tom Plumber HQ is a rapidly growing plumbing franchise in Milford, OH. We are a fun, culture driven company with clear goals aimed at developing and inspiring franchisees to reach their full potential. The Franchise Business Coach supports the development of new and existing 1Tom Plumber franchises.

Essential Job Functions:

Maintain systems and track all franchisee correspondence, reporting and supporting records

Act as liaison and primary contact for all franchisees

Provide ServiceTitan administrative support

Lead and document onboarding process via regularly scheduled meetings

Prepare and record all franchise ServiceTitan data and generate reports

Perform and report franchise daily, weekly and monthly audits

Review and audit incoming and outgoing calls

Participate in franchise operations strategic planning

Travel to and provide complete on-site setup and go-live support

Track and manage communication between franchisees and onboarding team

Lead on-going development and evaluation of operational standards, policies, and best practices to ensure alignment with Brand standards

Identify franchise and individual skill gaps, developmental areas, and opportunities by comparing to KPIs (e.g., training, process improvement, coaching, etc.)

Establish performance goals and provide feedback, coaching, and development to enhance the franchisees performance, to facilitate and encourage continuous performance improvement

Duties as assigned

Qualifications:

Experience as a Franchise Business Coach or have a leadership background

Must be positive, upbeat and have a sense of humor

Effective time management skills

Attention to detail is a must

Experience providing counseling, coaching, or training in a business setting

Strong interpersonal and communication skills (written and verbal)

Ability to work independently and as part of a team

Ability to prioritize a wide-ranging workload

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.