Benefits:
401(k)
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Health insurance
Parental leave
Vision insurance
Dental insurance
Job Title: Franchise Business Coach
Department: Operations
Reports To: Director of Operations
FLSA Status: Exempt
Travel: 75%
The Franchise Business Coach supports Area Developers (AD’s) in operational, marketing and financial analysis, as well as providing coaching and support for KidStrong Centers. The Franchise Business Coach supports AD goals and priorities by guiding them through our brand standards and best practices. They assist with an annual business plan, and work throughout the year to reach success. The FBC provides sound marketing and business planning advice through regularly scheduled review calls, triage coaching calls, and on-site visits. Frequent overnight and out of town travel is required to ensure adequate coaching and presence for the designated territory.
Key Accountabilities:
Ensure Center success by establishing relationships and coaching Area Developers to meet and exceed standards
Coach and Support 25-45 KidStrong Centers per year by coaching, utilizing technology and assessments to drive sales, profitability and cash flow
Provide sound marketing and business planning advice through regularly scheduled review calls, triage coaching calls as well as on-site visits
Implement and evaluate compliance with corporate initiatives and brand standards in the franchisee community
Provide guidance, tools and resources to effectively maintain staffing levels for their business
Partner with Training Team to ensure training support and materials are efficient
Provide guidance in the implementation of the business operating software
Develop detailed agendas for site visits to include pre-work and post-visit goals to be documented in the franchise operations software
Attend New Center Openings (NCO’s) to provide support and guidance to ensure smooth operational opening
Conduct in-person site visits with AD partners to include hands-on marketing activities, center performance evaluations, financial performance coaching and compliance related inspections
Work with Finance to assist with collecting any payments and required documentation and certifications owed KidStrong, Inc. by the Area Developer
Consult based performance and challenges gathered through coaching calls visits
This position requires travel throughout the year with multiple overnight stays
Job Requirements:
Prior franchise experience required; prior franchisee experience is a plus.
Ability to remain calm under pressure, build relationships and consensus, influence for good, and solve problems
Google Workspace highly preferred
Enthusiasm for travel to support Area Developers, a valid Driver’s License with acceptable driving record, priority will be given to DFW based candidates
Required in office attendance when not traveling
Candidates must have prior experience supporting franchisees in a B2B concept
Must have/develop thorough understanding of managing all aspects of a KidStrong center
Financial Analysis (i.e. balance sheet, income statement analysis, operating ratios)
Sales and Marketing (i.e. Outside sales skills, E-marketing, digital, and database)
Support Site resources (i.e training, business development, production)
Able to learn systems and train and assist Area Developers as needed
Supervisory Responsibilities
This position has no direct supervisory responsibilities, but will be mentoring so communication and interpersonal skills are important.
Sphere of Interaction
This position will work closely with Area Developers, Operations, Marketing, and various members of the HQ team on a day-to-day basis.
Operations DNA Wheel / Competencies
To perform this role successfully, a person must demonstrate:
Data Driven- Keen use of intellect to understand and use metric to produce actions and results. Successfully convey facts, data, and information to ADs and internal teams. Remain curious and ask the right questions with a critical spirit and the conviction that data is vital for better understanding, evaluating, and deciding, impacting the surrounding environment.
Brave- Willing to say hard things for the right reasons. Puts success of the ADs and KidStrong team above personal comfort zone.
Brand Focused- Loyal to KidStrong brand and formula for success. Understands and committed to the KidStrong way. Represents KidStrong and requires ADs and all team members to uphold KidStrong standards and represent KidStrong to the highest quality.
Strategic- Equipped to align people and goals. Capability to build the assessment, planning, and execution phases of Center management and development.
Goal Oriented- Always focused on the end, collaborative goal. Leads by example and shepherds a team to arrive at agreed upon goals.
Excellent Communicator- Builds rapport communicating in writing, verbally, and in person.
Compensation & Benefits
Competitive Salary
Quarterly and Yearly Bonus Opportunities
401k
Unlimited PTO
Company Health, Vision and Dental Insurance contributions