Benefits:

Childcare Benefits

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Location: Deerfield Beach, FL Employment Type: Full-Time | Onsite Benefits: Health, Dental, Vision, Paid Time Off and more

Job Overview

The Learning Experience is seeking an experienced Franchise Engagement Director to support franchisees through the full development lifecycle, from agreement signing through center opening. This onsite leadership role serves as the central point of contact between franchise owners and internal teams including Real Estate, Development, Construction, Operations, Legal, Finance, and Marketing.

This role is ideal for a highly organized leader who thrives in high-volume communication, structured execution, and complex development pipelines. You will combine relationship management with operational discipline to ensure franchisees remain informed, supported, and confident while development projects stay on track.

Key Responsibilities

Franchisee Communication and Relationship Management

Serve as the primary point of contact for franchisees throughout the development lifecycle

Provide clear, timely updates on site availability, milestones, and next steps

Guide franchisees through site evaluation, tours, and selection decisions

Maintain accurate documentation of communications, timelines, and action items

Development Pipeline and Site Coordination

Coordinate site matching requests across internal stakeholders and partners

Track development milestones from site selection through pre-construction and buildout

Monitor pipeline progress and proactively identify risks or delays

Review franchisee-submitted sites and coordinate evaluations with brokers and internal teams

Ensure smooth transitions and handoffs to the New Center Opening team

Cross-Functional Leadership

Partner with Real Estate, Construction, Operations, Marketing, Legal, and Finance teams

Align franchisee expectations with internal timelines and deliverables

Communicate risks early and drive solutions to maintain development schedules

Process and Systems Management

Maintain development tracking tools, CRM systems, and reporting dashboards

Support franchisee onboarding, system setup, and documentation processes

Identify opportunities to improve workflows, tools, and franchisee experience

What Success Looks Like

Franchisees feel informed, supported, and confident throughout development

Internal teams have clear visibility into pipeline status and progress

Risks are identified early and resolved proactively

Development timelines move forward efficiently with minimal disruption

Qualifications

Bachelor’s degree in Business, Real Estate, Project Management, or related field

7+ years of experience in franchise development, real estate, project management, or client-facing roles

Experience in franchise, multi-unit, retail, hospitality, or service-based environments preferred

Strong organizational and project management skills with experience using CRM or project management tools (Monday.com preferred)

Proven ability to manage high-volume stakeholder communication

Excellent written and verbal communication skills

Strong relationship management, expectation-setting, and problem-solving abilities

Ability to manage complex workflows and multiple development timelines

Why Join The Learning Experience

High-impact leadership role supporting national franchise growth

Cross-functional exposure across real estate, construction, and operations

Opportunity to influence development outcomes and franchisee success

Collaborative, mission-driven organization focused on early childhood education