Benefits:

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Are you passionate about supporting business owners and helping them grow? Do you enjoy being the go-to partner who helps clients navigate marketing tools, programs, and strategies with confidence? If so, this role may be a great fit.

Main Line Brands, LLC is an award-winning multi-brand franchisor headquartered in Charlotte, NC. We support more than 230 franchisees across 500+ markets in the U.S. and Canada. Our portfolio includes Mosquito Authority, Pest Authority, and Fitness Machine Technicians. Our focus is not just growth, but building strong, resilient franchise businesses. We value integrity, accountability, and results, and we operate with a collaborative, high-performance mindset.

The Franchise Marketing Support Specialist plays a critical role in supporting franchise owners across a multi-brand, multi-location system. This position serves as a trusted partner to franchisees—helping them understand, adopt, and execute approved marketing programs and platforms that drive local growth and long-term success.

The goal of this role is to increase franchisee satisfaction, adoption of marketing initiatives, and overall system performance through strong relationship management, responsive support, and effective coordination with internal teams.

This is a full-time, hybrid role (four days in office, 1 day remote) based in the Charlotte Metro area.

Essential Responsibilities

Serve as a day-to-day marketing support contact for franchise owners

Build strong, trusted relationships with franchisees to promote engagement, confidence, and satisfaction

Support franchisees with onboarding, adoption, and ongoing use of marketing tools and platforms

Help franchisees execute national and local marketing campaigns accurately and on time

Manage inbound franchisee requests, questions, and issues related to marketing programs

Set clear expectations and guide franchisees through marketing processes and best practices

Coordinate with internal teams (Marketing, Technology, Operations) to resolve issues efficiently

Assist with website updates, local page requests, and basic digital marketing needs

Support Google Business Profile updates and foundational optimization requests

Track common issues and contribute to documentation, FAQs, and process improvements

Proactively identify opportunities to improve franchisee adoption and satisfaction

Participate in franchisee check-ins, training sessions, and support calls as needed

What You Bring

2–4+ years of experience in account services, franchise support, client success, or marketing coordination

Experience working with franchisees, multi-location businesses, or large account portfolios preferred

Working knowledge of digital marketing fundamentals (websites, listings, email, paid media, automation)

Strong communication and relationship-building skills

Proven ability to manage multiple requests and priorities simultaneously

Customer-service mindset with a proactive, solution-oriented approach

High attention to detail and strong organizational skills

Comfortable collaborating with cross-functional internal teams

Eagerness to learn marketing platforms, processes, and franchise best practices

Why Join Us

Make a direct impact on franchise owner success and local business growth

Work across multiple national brands within a growing franchise system

Develop deep experience in franchise and multi-location marketing

Join a collaborative, support-focused team committed to innovation and growth

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Mosquito Authority / The Pest Authority Corporate.