Benefits:

Health insurance

Paid time off

Vision insurance

Dental insurance

Employee discounts

Summary

The Franchise Sales Coordinator provides administrative, operational, and customer service support to the Franchise Development team. This role is responsible for coordinating the franchise sales process, maintaining CRM back end, preparing franchise documentation, scheduling and coordination of Discovery Days/Meet the Team Days, and ensuring an exceptional experience for prospective franchisees throughout the sales/development process. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced sales environment. The candidate also values culture and collaboration.

Essential Functions

Franchise Sales Support

Support the Franchise Sales/Development team throughout the franchise sales lifecycle

Manage backend of CRM – including workflows, campaigns, reporting

Assist with marketing efforts for lead generation and candidate facing creative assets

Manage processes, package forms and files for approvals

Correspond with candidates during the approval process

Discovery Day/Meet the Team Day Coordination

Coordinate logistics and host Discovery Days/Meet the Team Days

Prepare agendas and candidate packets

Confirm executive participation

Arrange travel and accommodations when applicable

Ensure candidates receive all necessary pre-event information

Franchise Documentation

Prepare and distribute franchise agreements and supporting documents

Monitor compliance with FDD receipt and waiting period requirements

Track document execution and maintain accurate digital records

Qualifications

Experience

3–5 years of administrative, sales coordination, operations, or related professional experience

Demonstrated hands-on experience managing and maintaining a CRM system is required

Experience managing CRM workflows, campaigns, reporting, data entry, pipeline activity, and maintaining accurate records

Experience providing administrative support in a fast-paced sales, development, or customer-facing environment

Proven ability to manage multiple priorities, deadlines, schedules, documents, and follow-up activities with a high degree of accuracy

Skills

Exceptional organizational skills

Strong attention to detail

Excellent written and verbal communication

Professional customer service skills

Ability to prioritize multiple deadlines

High level of confidentiality

Google Workspace proficiency

CRM proficiency (FranConnect a plus)

Calendar management and scheduling expertise

Problem-solving mindset

Self-motivated and proactive

Ability to work independently and collaboratively

Ability to express or exchange ideas verbally and perceive sound by ear.

Preferred Skills

Experience working within a franchise organization or franchise development environment

Experience with Word for documentation and Excel for data tracking, reporting, or basic formulas

Knowledge of Adobe programs

Experience uploading, managing, hosting, and sharing video content or webinars in Vimeo

Skills in using Canva

Physical Demands

Ability to move throughout an office space and stores during visits (standing, walking, kneeling, and bending) for extended periods of time.

Primarily sedentary work requiring extended periods of sitting and computer use.

Ability to make repeating movements of the arms, hands, and wrists.

Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds.

Ability to turn or twist body parts in a circular motion.

Success in This Role

A successful Franchise Sales Coordinator is highly organized, anticipates the needs of the sales team, keeps the franchise pipeline moving efficiently, and creates a professional, positive experience for every prospective franchisee. Their attention to detail and operational excellence allows Vice President of Franchise Development to focus on departmental efficiencies, national sales strategy, marketing initiatives, candidate development, and closing franchise sales.

Reports To: Vice President of Franchise Development

FLSA Status: Exempt