Job Title: Franchise Support and Supply Chain Coordinator

Department: Supply Chain

Position Reports to: Vendor & Sourcing Manager

Employment: W2, Full-Time, Hourly, Non-Exempt

Location: St. Augustine, FL Distribution Center (Distribution Center will be relocating to Palm Coast, FL).

You’re here! This can only mean one thing; you want to add a bit of SPICE to your life! Have no fear, here at The Spice & Tea Exchange® we are oozing with life and with spice! Nudge, nudge…

Are you the best at what you do and want to love where you work? Are you a true flavor enthusiast with a zest for adventure? Want to work with a TEA-m full of sugary sweet, never salty (unless we sell it) band of characters who take their work seriously but never themselves? If this sounds like you and you too love corny puns, you may be the key ingredient we’re missing. See what we did there? Apply now, and let your culinary imagination run wild with us!

The Spice & Tea Exchange® is looking for energetic people who have a passion for life and food. Our mission is creating and sharing the experience of a more flavorful life, and our employees strive to make that happen every day for our customers, our franchisees and each other. The employee experience at The Spice & Tea Exchange® is unique and rewarding, and if you have this same passion for flavor, we have a seat for you at our table.

Here are just some of the benefits our employees experience every day:

Great Culture: Hard work, fun, and constant activity are part of each day.

Regular schedules with seasonal overtime.

Working Conditions: Beat the Florida heat by working in our air-conditioned warehouse!

Position Purpose:

The Franchise Support and Supply Chain Coordinator will foster best in class operations, support and stewardship by effectively monitoring and coordinating projects affecting our franchisees. This position will assist the Supply Chain team in updating and maintaining all aspects of the department. This includes working with internal departments and external vendors, while producing high quality, detailed work based on established standards, guidelines, and procedures.

Essential job functions include but are not limited to:

Facilitate communication between franchisees and corporate teams through excellent customer service.

Monitor Order Support claims and work closely with the Accounting Department to ensure timely credits and resolutions to franchisee inquiries.

Coordinate opening inventory for new franchise stores.

Support the Operations Team with on-site knowledge and communication between departments and the Warehouse.

Provide sourcing support and guidance to buyers and warehouse operations.

Be a ‘functional expert’ of strategic sourcing within assigned product lines and commodity groups.

Perform strategic purchasing procedures to reduce direct costs and carrying costs.

Track and record internal engagements and correspondence using the CRM account manager and other systems.

Assist with system-wide product releases, surveys, and communications.

Maintains vendor files and vendor logs.

Responsible for new product item paperwork submission and new Item code creation.

Maintenance of Vendor ETA / Discontinued item sheets.

Confirm and expedite Purchase Orders in coordination with Buyer.

Responsible for inbound freight scheduling with freight companies.

Responsible for damage/shortage claim submissions.

Performs on-going market research.

Knowledge and Job Requirements:

Bachelors’ Degree or equivalent experience.

Excellent interpersonal, written and oral communication skills; ability to listen and empathize with others, convey confidence, and provide exemplary levels of service.

Passionate and skilled in attention to detail.

Highly organized with demonstrated success as a self-starter and ability to effectively prioritize work to meet deadlines.

Very resourceful; constantly seeking ways to accomplish work efficiently and effectively, socializing best practices with teammates and supervisors.

Project management software or CRM experience; Net Suite familiarity a plus.

Physical Requirements to perform the essential functions of this job:

Consistent ability to utilize hands and fingers to perform tasks as necessary for job duties, which may include operating machinery, handling materials, and typing (8+ hours per day).

Consistent capacity for visual acuity to monitor processes, examine materials and labels, and ensure quality standards are met (8+ hours per day).

Consistently communicate in English utilizing both written and oral methods including the use of speech and hearing to communicate effectively with team members, customers, and the ability to engage in verbal discussions and listen attentively (8+ hours per day).

Consistent ability to perform various physical tasks that require continuous standing (8+ hours per day), sitting (8+ hours per day), walking (8+ hours per day), bending (3-5 hours per day), reaching (8+ hours per day), squatting, (3-5 hours per day), lifting; up to 50 lbs. (8+ hours per day), overhead lifting (3-5 hours per day), carrying (8+ hours per day), pushing/pulling (3-5 hours per day), climbing ladders and stairs (8+ hours per day), and maneuvering within a warehouse workspace (8+ hours per day).

Ability to perform repetitive tasks (8+ hours per day).

Ability to visually identify color, substance, products, and their characteristics (8+ hours per day).

Operation of, but not limited to, stocking, picking, inventory, packaging, kitchen, and computer tools and equipment (8+ hours per day).

Consistently work around spices; must not be sensitive or allergic to various scents, spices, fruits, extracts, aromas, or personal protective equipment (latex gloves) (8+ hours per day).

While we will make every attempt to provide reasonable accommodation, such accommodation may not alter the fundamental requirements of the job, cause undue hardship, safety risk, or interfere with the ability to perform essential functions. We appreciate your understanding and look forward to supporting your needs within the scope of our commitment to compliance with the Americans with Disabilities Act (ADA) and other applicable laws.

Core Values:

Commitment; engaged, flexible, patient, open minded.

Detail Oriented; organized, focused, high quality of physical work.

Reliable; integrity, dependable, authentic.

Continuous Improvement; performance and safety awareness, goal-oriented, creative mindset, efficient.

Enthusiastic about food and beverage.

Teamwork; team-oriented and eager to grow within the company.

Spicy Perks:

Medical, dental, vision and other ancillary benefits.

401k plan + company match.

Flexible spending account (FSA) for medical and/or dependent care.

100% Company paid Basic Life and AD&D insurance.

Paid time off (PTO) during first year, following 90 days of employment.

7 Paid Holidays.

Employee product discounts.

Quarterly “Create & Share”, free product gifts.

Annual “Holiday Bucks” with access to select personalized gifts for yourself or loved ones over the Holidays.

Equal Employment Opportunity Statement

The Spice & Tea Exchange® provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Company prohibits discrimination and harassment of any type.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Drug Free Workplace: The Spice & Tea Exchange® is committed to maintaining a safe and productive work environment. The company policy states, all applicants must complete a drug screening test if accepting an offer of employment. Employment offers are contingent upon a negative drug screening test result.