Franchise Training & Innovation Specialist

Location: Boca Raton, Florida

Reports To: Corporate Leadership Team

Employment Type: Full-Time (On-Site, Not Remote)

About Us

We are an emerging coffee brand and fast-casual restaurant dedicated to delivering high-quality food and beverage experiences. As we prepare to launch and expand these two concepts, we are seeking a dedicated professional to lead menu innovation, franchise training, and operational excellence.

Job Summary

The Franchise Training & Innovation Specialist will play a key role in shaping the future of our brand, ensuring consistency in quality, service, and operational execution. This position requires expertise in menu development, hands-on training abilities, and a strong operational background to support both corporate locations and franchise partners.

This is an on-site position that requires travel, including out-of-state visits, to support franchise locations and business development.

Key Responsibilities

Menu Innovation & Development

• Develop and refine new and seasonal food and beverage items that align with the brand vision.
• Stay informed on industry trends, sourcing premium ingredients while maintaining cost efficiency.
• Standardize recipes, create training materials, and establish quality control processes.
• Collaborate with the marketing team to launch and promote new product innovations.

Corporate Store Oversight

• Ensure corporate locations maintain high standards in operations, customer service, and efficiency.
• Train and mentor corporate store teams to reinforce brand culture and service expectations.
• Conduct quality control checks on food presentation, beverage preparation, and guest satisfaction.
• Implement best practices to enhance operational efficiency and team performance.

Franchisee Training & Support

• Develop and lead comprehensive training programs for new franchisees covering operations, menu execution, and customer service.
• Provide ongoing coaching and support to ensure consistency across locations.
• Visit franchise locations, including out-of-state, for performance assessments and brand reinforcement.
• Assist in the development of training manuals, video guides, and instructional materials.
• Act as the primary contact for franchisees facing operational or menu-related challenges.

Operational & Brand Integrity

• Ensure brand consistency, food safety compliance, and operational excellence across all locations.
• Monitor guest feedback and sales data to evaluate menu success and identify areas for improvement.
• Collaborate with leadership to refine standard operating procedures (SOPs) and enhance training materials.
• Support franchise development efforts, including site visits, grand openings, and operational assessments.

Qualifications & Requirements

• Proven experience in menu development, food and beverage innovation, or culinary arts.
• Background in training, franchising, or multi-unit operations within the coffee or restaurant industry.
• Strong knowledge of coffee, specialty drinks, and food preparation techniques.
• Ability to train, mentor, and motivate employees and franchise partners.
• Knowledge of food safety regulations, inventory management, and cost control.
• Excellent communication, leadership, and organizational skills.
• Availability for in-person training and frequent travel, including out-of-state visits.
• Passion for hospitality, innovation, and delivering exceptional guest experiences.

Benefits & Perks

• Competitive salary with performance-based incentives
• Career growth opportunities within a rapidly expanding brand
• Collaborative and innovative work environment

Join us in launching and expanding two dynamic food and beverage concepts where innovation, quality, and hospitality drive our success.