Benefits:
401(k) matching
Flexible schedule
Health insurance
Wellness resources
About Fortidia
Fortidia is a global commerce enabler for SMBs and consumers thanks to its platform including brands providing e-commerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), PostNet, PACK & SEND, World Options, AlphaGraphics, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2023, the combination of its physical platform - including 3,200 Business Solutions Centers in 60 countries with 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.4 bln (US$1.5 bln) of System-wide Gross Revenue and €22 bln (US$23.8 bln) of Gross Merchandise Value.
As our organization grows, we're seeking a dynamic and motivated professional to join our team as a Franchisee Sales Support Manager to support both WorldOptions and PostNet.
The POSITION and OVERVIEW
Are you passionate about empowering entrepreneurs and driving local business growth? In this unique dual-brand position, you’ll play a vital role in supporting both World Options and PostNet franchisees as they grow their sales and expand their community reach. From hands-on sales coaching and strategic planning to field visits and collaborative support, you’ll be the go-to partner for franchisees across the country. If you're energized by helping small businesses succeed — and excited to be part of two dynamic, growing networks — this role is for you.
WHAT WE EXPECT FROM YOU: Serve as the primary sales support resource for World Options and PostNet franchisees across the U.S.
Deliver a 12-week post-training (IOT) sales coaching program for new World Options franchisees.
Conduct 1:1 ongoing coaching for World Options owners to drive sales activity, prospecting, and community engagement.
Support franchisees through field visits, virtual meetings, and hands-on sales assistance, including cold calling and lead generation.
Assist PostNet franchisees in creating and executing local sales strategies to increase center revenue.
Facilitate Strategic Business Planning sessions and drive accountability through regular check-ins.
Collaborate with Marketing teams to align marketing campaigns with local sales efforts.
Actively collect and share field best practices and success stories across both brands.
Travel approximately 50% of the time to visit franchisees and attend key meetings/events.
Develop and deliver sales-focused training content at conferences and regional meetings.
Work closely with the Training and Operations teams to ensure a seamless onboarding experience for new owners.
Represent both brands in a professional, enthusiastic, and highly supportive manner.
Maintain accurate records of franchisee interactions, coaching sessions, and outcomes.
Prepare regular reports summarizing field activities, wins, challenges, and recommendations.
WHAT YOU BRING TO THE TABLE:
Bachelor's Degree (B.A.) from a four-year college or university preferred.
5+ years of professional sales, business development, or franchise support experience.
Prior experience in franchising, logistics/shipping, or printing industries is highly preferred.
Proven ability to coach and motivate others toward achieving sales goals.
Exceptional interpersonal skills with a positive, energetic, and approachable demeanor.
Strong business acumen, with the ability to create sales plans, set goals, and track KPIs.
Ability to thrive in a fast-paced, growing environment with evolving priorities.
Comfortable leading cold calling efforts, local sales outreach, and community networking.
Excellent verbal, written, and presentation communication skills.
Proficient with CRM platforms and Google Suite
Ability to travel extensively (up to 50%) and work independently while managing a flexible schedule.
Self-starter who exercises good judgment and discretion when supporting franchisees.
A passion for helping small business owners succeed and grow their businesses.
WHAT YOU CAN EXPECT OF US: Hard work, collaboration, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company, and value contributions from each team member.
A commitment to professional development and support of your individual growth.
An opportunity to make a deep impact and fully contribute to the growth of our organization,
Annual base salary $110,000 -$120,000 (NOT A COMMISSION BASED ROLE)
Team and individual performance-based bonus up to 20% of your annual salary.
Highly competitive compensation package including Medical, Dental, Vision, PTO, 401(k) Match, Life Insurance, Short-term and Long-Term Disability, Pet Insurance, and a completely free Employee Assistance Program.
Flexible start times and ½ day Fridays during the Summer and Winter months!
We are United in Purpose and believe in the Power of Perspective. We are Courageous and we are Tenacious. To foster personal and professional development, learning from each other and cross-functional collaboration, in-person engagement is paramount to drive growth. Currently, HQ employees are expected to be in the office three days a week, each week. Together, we Empower People to Power Business.
Please note that performing the job requires that people must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically up to 8 hours per day. Frequently operates a computer, phone, and other office equipment, requiring dexterity of hands and fingers. Regularly communicates with colleagues and external contacts, requiring the ability to hear and speak clearly. Occasionally moves files, office supplies, and other materials, typically weighing up to 10-20 pounds. May need to traverse short and long distances within the office to attend meetings. Work is primarily performed in a temperature-controlled office environment with minimal noise levels.
Flexible work from home options available.
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.