Job Description

SUMMARY: Full-time Account Manager position based in Cincinnati, OH. Remote employment will be considered. Travel will be required for tradeshows and client meetings. Generous compensation package commensurate with experience.

ABOUT OUR COMPANY: “Frankly” is a new 3PL company providing warehouse and fulfillment services to e-commerce businesses based on a world-class customer experience. By joining now, you will be able to get in on the ground level, help create processes/procedures and be an instrumental part of a new business!

POSITION FUNCTION: The purpose of the Account Manager position is to seek new clientele, handle accounts, and maintain customer relationships.

REQUIREMENTS:

• Must have some proven experience in a related account management position.
• Must possess professional communication skills and enjoy meeting new people.
• Must have leadership abilities and willingness to work alongside fellow team members.
• Must be familiar with technology, proficient in Google Suite, quick to learn computer programs, and adapt to changing work environments.
• Must remain flexible and prepared to handle urgent matters beyond work hours.
• Existing e-commerce experience (Amazon, Ebay, Shopify, etc), while not required, will be very beneficial.

DUTIES AND RESPONSIBILITIES:

• Network and find prospective accounts through social media, professional contacts, and independent leads. Reach out and respond to inquiries via phone, email, and in-person.
• Handle outside sales, arrange and travel to scheduled meetings. Influence key stakeholders at all levels of an organization.
• Obtain information about and attend trade shows as well as other means of increasing exposure for the company.
• Operate as the person of contact for matters pertaining to all accounts. Utilize account management software (CRM) and follow up in a timely manner. Oversee customer account management, including negotiating contracts and closing agreements.
• Troubleshoot and deliver solutions according to customer needs and objectives. Achieve quotas while keeping clients satisfied and engaged.
• Coordinate with Director of Operations to ensure seamless launch of 3PL division. Maintain a productive working relationship with other department supervisors and coordinate responsibilities to assure that tasks can be accomplished without interruption.

WORK HABITS:

• You take initiative and are organized, self-motivated, confident, and professional.
• You are meticulous and detail-oriented with good business acumen
• You have active listening skills and the ability to build quick rapport.
• You troubleshoot effectively and possess confidence to lead presentations.
• You communicate well with clients, superiors, and colleagues, including written and verbal interpersonal skills.
• You understand consumer behavior and industry trends.
• You network effectively and are familiar with social media.
• You negotiate contracts and have an interest in obtaining new accounts for the company.
• You are capable and willing to accept a position of authority and autonomy, are tech-savvy, and learn new systems quickly and independently.

Company Description

“Frankly” is a new 3PL company providing warehouse and fulfillment services based on a world-class customer experience. By joining now, you will be able to get in on the ground level, help create processes/procedures and be an instrumental part of a new business!