Job Description

Job Description

Who We Are

At FRAYT, we've built a fantastic culture both internally and externally. Our Culture Beliefs are that we are all stakeholders and act with an Ownership Mentality, that we Relentlessly Innovate for tomorrow, that Transparency cultivates Trust, and that Discipline outweighs Motivation.

Our Vision is: “to build the most innovative logistics ecosystem the world has ever seen.”

FRAYT is a maturing startup with a digital platform that connects shippers directly to a driver network ("Uber" for delivery). We provide on-demand, last-mile delivery services, same-day, routes, hot-shots, LTL, middle-mile, and more. We are a true tech company serving the transportation industry and are focused on scaling our market presence and expanding our core products.

We are on a Mission to disrupt traditional practices and drive unprecedented advancements in the logistics and tech industries. Our diverse team of experts combines expertise in technology, design, and business strategy to exceed our customer’s and partner’s expectations and drive innovation.

Summary (Our Future Dispatch Master)

We are seeking an experienced logistics dispatcher to come on board and take network operations by the horns. Reporting to the Network Operations Manager, this role will provide the best delivery experience to both sides of our customer (shipper/driver) by resolving issues, providing updates, monitoring our marketplace network, ensuring coverage, and building trust with our customers.

This role is preferred to be located in greater Cincinnati.

Responsibilities (How you will contribute):

• Dispatch, using modern-day FRAYT tech, by proactively ensuring each delivery happens on time
• Maintain contact with both the shipper and driver service provider
• Solve delivery issues with all parties involved
• Track our shipping customers patterns of need weekly, monthly, and annually
• Gain the trust of both shippers and drivers
• Maintain a professional level of communication with all parties including shippers, FRAYT’s sales team, driver service providers, and FRAYT’s driver services team.
• Work in tandem with the development team to ensure network issues are addressed and with the Sales team, ensure that the network changes and improvements are communicated appropriately.
• Utilize customer service communications such as phone, Slack, email, text, etc.
• Complete other projects as assigned

Qualifications (What you will bring):

• Prior experience in customer service
• Prior experience in logistics dispatch
• Desire to serve customers exceptionally
• Swift and direct communication style
• A knack for organizing and coordinating quickly
• Familiarity with Slack team messaging and collaboration software
• Be responsible and accountable in a remote work environment
• Ability to quickly problem solve situations
• Advanced level of computer & app acumen
• Ability to have fun even through challenges!

WHAT MAKES YOU AN EXTRA GOOD FIT

• Prior experience in a remote work environment
• Prior startup experience

Benefits

As a growing startup, we are continually adding to our benefits offering at Frayt. Along with a supportive, transparent, and rewarding work culture, we are proud to offer the following benefits:

• Health benefits (medical, dental, vision)
• 401K Plan
• Competitive Base salary
• Stock Options
• Hybrid, remote-first working model with bi-weekly team meetings
• Generous PTO
• Parental Leave
• Phone allowance
• Company Holidays (9/ year)
• Employee Stock Options Plan (ESOP)

Life at FRAYT

We know that having the right people with the right attitude and discipline is a big part of what makes us successful. Living our values is an important part of being successful in this role.

• We have a decentralized culture promoting individual and team ownership to solve problems, recognize trends, and collaborate across departments with as little management involvement as required.
• We promote transparency sharing monthly financials, progress, new opportunities, problems or challenges, and goal tracking.
• We'll have your back when you need help - your colleagues want to see you succeed and work hard to help you do so.
• We work hard and deliver amazing results to our customers - when you see our loyal customer base, you'll be proud to be at FRAYT.

We are always learning. The industry is rapidly changing and we encourage our team to be intellectually curious and share their knowledge as we are continuously seeking to improve.