STYLIST | ROLES & RESPONSIBILITIES
REPORTS TO: Store Management Team
OBJECTIVE: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
• Exceed the customer’s service expectations by meeting the following responsibilities: - Build genuine relationships with customers. - Greet all customers upon entering the store. - Offer to hold items for the customer at the cash wrap or in the fitting room. - Determine the customer’s needs and offer suggestions and alternatives. - Utilize all customer care resources. - Offer to locate out of stock product from direct or from another store. • Assist in maintaining store merchandising and operational standards. • Uphold all company policy and procedures. • Maintain a high level of awareness and concern for Loss Prevention. • Facilitate the zones of the floor based on business needs.
Also may include: • Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities: - Comment on items purchased. - Inquire if their purchase is a gift that will need to be wrapped. - Request the customer’s zip code or email address. - Ring transactions efficiently – issue a receipt. - Compare signatures on back of card and on the POS Screen. - Demonstrate knowledge of return policy. - Practice proper phone etiquette. • Perform all register functions. • Train new stylists on Register University. • Maintain cash wrap organization, cleanliness and restock.