STYLIST | ROLES & RESPONSIBILITIES

REPORTS TO: Store Management Team

OBJECTIVE: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

EXPECTATIONS:

• Exceed the customer’s service expectations by meeting the following responsibilities:

• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer’s needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store. • Assist in maintaining store merchandising and operational standards. • Uphold all company policy and procedures. • Maintain a high level of awareness and concern for Loss Prevention. • Facilitate the zones of the floor based on business needs.

Also may include: • Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:

• Comment on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer’s zip code or email address.
• Ring transactions efficiently – issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette. • Perform all register functions. • Train new stylists on Register University. • Maintain cash wrap organization, cleanliness and restock.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.