STYLIST | ROLES & RESPONSIBILITIES

REPORTS TO: Store Management Team

OBJECTIVE: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

EXPECTATIONS:

• Exceed the customer’s service expectations by meeting the following responsibilities:

• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer’s needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store. • Assist in maintaining store merchandising and operational standards. • Uphold all company policy and procedures. • Maintain a high level of awareness and concern for Loss Prevention. • Facilitate the zones of the floor based on business needs.

Also may include: • Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:

• Comment on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer’s zip code or email address.
• Ring transactions efficiently – issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette. • Perform all register functions. • Train new stylists on Register University. • Maintain cash wrap organization, cleanliness and restock.