About our Company
We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.
We are seeking a dynamic Bar & Lounge Manager to join our team as a Broken Shaker Floor Manager. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
Must be courteous and gracious, maintaining a professional demeanor at all times
Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
Uphold the highest standards of hospitality and service, constantly monitoring guest experience
Create and develop training programs with the goal of constant improvement, both at the individual and group level
Responsible for obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service
Develop new and analyze existing procedures that will improve guest patronage under the guidelines of Company’s policies
Handles all guest complaints in the restaurant area
Inspect and taste prepared foods to maintain quality standards and sanitation regulations
Participate in decision making and financial responsibility of Food & Beverage Program
Participate in weekly departmental meetings
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
Hold weekly BOH planning meetings with the Executive Chef and/or F&B Director
Assist GM in interviewing, selecting, training, guiding, managing and scheduling personnel
Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Maintain “open door” communication with employees
Responsible for checking cost control reports and form action plans based on goals set by management
Responsible for interviewing, selecting, training, guiding, managing and scheduling personnel
Uphold the highest standards of hospitality and service, constantly monitoring guest experience
Responsible for obtaining maximum results in the utilization and appearance of beverage areas, quality levels, performance and standards of service
Ensure staff understands their job expectations before holding them accountable
Maintain awareness of documentation needed and retained in employee files
Be familiar with all safety and emergency procedures including OSHA requirements
Attend relevant meetings
Core Competencies
High School diploma or general education degree (GED)
Three (3) years related experience in hospitality or service industry preferred
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS
Positive Attitude
Eye for Detail
Problem solving abilities
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
About our Brand
Freehand exists for a new generation of urban explorers who seek a deeper connection to the places they visit and a community of likeminded travelers. A mix of private and European-style shared accommodations, comfortable and inspiring public spaces and celebrated food and beverage programs offer a unique home to those traveling alone or together on any budget. At the heart of each Freehand is a passion for connecting guests to the magic that defines their respective cities through a vibrant calendar of events showcasing emerging local creative talent.