About our Company
We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.
We are seeking a dynamic Night Audit to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
Must be courteous and gracious, maintaining a professional demeanor at all times
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Inspect all areas of responsibility in the Rooms Division
Responsible for interviewing, selecting, guiding, managing and scheduling personnel
Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Respond to all guest requests in an accurate and timely manner in person and by phone
Assure that financial goals are being met by monitoring and controlling labor expense, and supplies/equipment expenses
Assist Director of Rooms in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
Act as the senior manager in the Rooms Division in the absence of the Front Office Manager
Assist the Director of Rooms in forecasting and budgeting of revenues and expenses for all departments in the Rooms Division
Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition, ensure guests are greeted upon arrival and implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
Monitor housekeeping staff to ensure early room cleanliness for prompt check in
Ensure Associates are briefed on daily needs
Respond appropriately to guest complaints and implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company and develop action plans to correct any deficiencies
Maintain procedures for security of monies, credit and financial transactions, and guest security
Check billing instructions and guest credit for compliance with hotel credit policies
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications
Lead and conduct weekly/ monthly meetings with Assistant Managers and departments
Core Competencies
High School diploma or general education degree (GED)
Three (3) years related experience in hospitality industry preferred
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS
Positive Attitude
Eye for Detail
Problem solving abilities
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
About our Brand
Freehand exists for a new generation of urban explorers who seek a deeper connection to the places they visit and a community of likeminded travelers. A mix of private and European-style shared accommodations, comfortable and inspiring public spaces and celebrated food and beverage programs offer a unique home to those traveling alone or together on any budget. At the heart of each Freehand is a passion for connecting guests to the magic that defines their respective cities through a vibrant calendar of events showcasing emerging local creative talent.