About our Company
We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.
We are seeking a dynamic Event Sales Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
Must be courteous and gracious, maintaining a professional demeanor at all times
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Receive and respond to incoming telephone calls and e-mail leads
Research market to identify opportunities. Use outreach and entertaining strategies to bring in new business.
Prepare accurate written correspondence including contracts, reports, banquet event orders, schedule of events, printed menus, and e-mails using MS Word, Excel, Illustrator, Triple Seat, Resy, Seven Rooms and E Mail
PowerPoint, Opera, and E Mail
Facilitate all aspects of internal company Hotel Meeting Program under the guidance of the Director of Events
Comply with hotel standards for sales and marketing, while working harmoniously and professionally with co-workers and Executive Committee
Ensure that function set up meets or exceeds customer expectations by working closely with each group's meeting planners to determine their needs. Ensure proper communication and coordination to satisfy customer's requests. Assist customers in finalizing function details; suggests alternatives as appropriate
Ensure that functions meet the customer's expectations by following up regularly on the status of functions including inspecting function rooms, greeting customer and follow up to see that customer needs are met; makes last-minute changes and additions to meet changing customer needs, coordinating outside vendor activity as necessary, conducting post-function reviews with customers and soliciting re-booking from meeting planners prior to customer's departure
Maintain proper documentation of events, including complete programming of all sales and catering bookings. Compile and review daily and weekly event sheets, and conduct quarterly function book audits against room control book and Catering Department files
Give personal attention, take personal responsibility and use teamwork when providing guest service
Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Events on ‘quick sets’ or teardowns
Maintain an inventory of all standard department supplies and printed materials, including but not limited to Catering Corporate and wedding packets, special menu cards and velum
Maximize food, beverage and auxiliary revenues by selling food and beverage packages, themes and experiences/activities
Identify and sell opportunities to maximize sales above contracted minimum spend
Communicate all details of assigned groups & conventions to all departments in a professional, thorough and timely manner by using Contracts, Resumes, Banquet Event Orders and internal correspondence effectively
Facilitate pre-conference meetings with clients and key hotel staff
Work closely with the client and hotel departments throughout the duration of assigned groups/conventions/programs by being available to assist the client and provide information to hotel departments at the appropriate times
Accurately forecast Banquet revenue, covers and average checks based on group assignments
Conduct pre-planning site meetings and assist in the sales process where required
Maintain the integrity of Sales & Catering at all times
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
About our Brand
Freehand exists for a new generation of urban explorers who seek a deeper connection to the places they visit and a community of likeminded travelers. A mix of private and European-style shared accommodations, comfortable and inspiring public spaces and celebrated food and beverage programs offer a unique home to those traveling alone or together on any budget. At the heart of each Freehand is a passion for connecting guests to the magic that defines their respective cities through a vibrant calendar of events showcasing emerging local creative talent.