About our Company

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

We are seeking a dynamic Conference Services Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

Must be courteous and gracious, maintaining a professional demeanor at all times

Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

Receive and respond to incoming telephone calls in accordance with the company and assist with overflow calls for Sales & Marketing, Food & Beverage, and Executive Office

Prepare accurate written correspondence including letters, contracts, reports, event orders, schedule of events, printed menus, and e-mails using MS Word, Excel, PowerPoint, Opera, and E Mail

Facilitate all aspects of internal Hotel Meeting Program under the guidance of the Director of events

Comply with company standards for sales and marketing, while working harmoniously and professionally with co-workers and Executive Committee

Ensure that function set up meets or exceeds customer expectations by working closely with each group's meeting planners to determine their needs. Ensure proper communication and coordination to satisfy customer's requests. Assist customers in finalizing function details; suggests alternatives as appropriate

Ensure that functions meet the customer's expectations by following up regularly on the status of functions including inspecting function rooms, greeting customer and follow up to see that customer needs are met; makes last-minute changes and additions to meet changing customer needs, coordinating outside vendor activity as necessary, conducting post-function reviews with customers and soliciting re-booking from meeting planners prior to customer's departure

Maintain proper documentation of events, including complete programming of all sales and catering bookings

Compile and review daily and weekly event sheets, and conduct quarterly function book audits against room control book and Catering Department files

Give personal attention, take personal responsibility and use teamwork when providing guest service

Listen, apologize with empathy, find a solution and follow through when resolving guest problems

Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with events on ‘quick sets’ or teardowns

Maintain an inventory of all standard department supplies and printed materials, including but not limited to Catering Corporate and wedding packets, special menu cards and velum

In the absence of Catering Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner

Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences/activities

Identify and sell opportunities to maximize sales above contracted minimum spend

Communicate all details of assigned groups & conventions to all departments in a professional, thorough and timely manner by using Resumes, Event Orders and internal correspondence effectively

Establish close working relationships with clients and hotel team members

Facilitate pre-conference meetings with clients and key hotel staff

Work closely with the client and hotel departments throughout the duration of assigned groups/conventions/programs by being available to assist the client and provide information to hotel departments at the appropriate times

Maintain a high level of service by continually providing accurate and timely information and feedback to all supporting departments

Adhere to all standards and procedures as outlined by Sydell Group

Accurately forecast Banquet revenue, covers and average checks based on group assignments

Conduct pre-planning site meetings and assist in the sales process where required

Maintain the integrity of Sales & Catering at all times

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Be familiar with all safety and emergency procedures including OSHA requirements

Attend relevant meetings

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

Freehand exists for a new generation of urban explorers who seek a deeper connection to the places they visit and a community of likeminded travelers. A mix of private and European-style shared accommodations, comfortable and inspiring public spaces and celebrated food and beverage programs offer a unique home to those traveling alone or together on any budget. At the heart of each Freehand is a passion for connecting guests to the magic that defines their respective cities through a vibrant calendar of events showcasing emerging local creative talent.