Job Description

We are a fast-paced consumer finance company that services indirect auto financing contracts for credit challenged customers. We are looking for a CUSTOMER SERVICE CALL CENTER REPRESENTATIVE that is reliable and very well organized.

CUSTOMER SERVICE CALL CENTER REPRESENTATIVE RESPONSIBILITIES:

• Handling inbound/outbound phone traffic
• Entering/updating customer contact notes and information
• Process incoming payments
• Providing solutions to customer concerns
• Ability to work during the business hours of 8:00am – 6:00pm

CUSTOMER SERVICE CALL CENTER REPRESENTATIVE REQUIREMENTS:

• PRIOR CUSTOMER SERVICE AND COLLECTIONS EXPERIENCE IN A HIGH-VOLUME CALL CENTER ENVIRONMENT
• Results oriented, self-starter with a strong work ethic
• Superior customer relations skills
• Excellent written & verbal communication skills
• Detail oriented
• The ability to manage multiple tasks
• Professional appearance, attitude and absolute dependability
• Computer literacy with competency in Microsoft Word and Excel
• Ability to type at least 45 WPM
• MUST be bi-lingual in Spanish

Salary will depend on experience.

PM19

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