Job Description

CUSTOMER SERVICE REPRESENTATIVE - CORONA, CA

We are seeking a Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. We are a young company with a great future. We pride ourselves on taking care of our employees and we have created a family here.

www.freightgoalz.com RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the services and carrier partners
• Troubleshoot and resolve issues and conflicts
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of carrier partners and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or logistics
• basic to intermediate math skills
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Third Party Logistics company - www.freightgoalz.com Freight Goalz is an independent freight agency partnering with Priority 1 Inc. We leverage our relationships with our partner carriers to provide industry leading technology, pricing, carrier options and service. We offer an intuitive and effortless online shipping platform that will simplify your shipping process and match you with the right freight carrier to meet your unique needs and goals. We partner with each customer to educate and assist them in finding solutions specific to their unique freight profile and challenges. Through our experience and relationships we aim to help you reduce your freight costs and improve your efficiency while building a trusting relationship together. WHY CHOOSE FREIGHT GOALZ At Freight Goalz, we strive to take the pain out of shipping. We believe that the bar has been set too low in the freight industry when it comes to service and integrity. We are built on the foundation of trust and transparency that will make you confident that we will always do the right thing for you. With Freight Goalz, you can be sure that you are always receiving competitive pricing, industry leading technology and inclusive freight options all while remaining confident that you will be treated honestly and fairly. Customer Service Focused Approach Deeply discounted Freight cost Save time and Money Industry leading shipping platform and technology Stress free shipping from beginning to end