Job Description
Are you smart, driven, curious, resourceful, and not afraid to fail, then we want to meet you! Our team of bold, innovative, and creative teammates is what makes us one of the top companies to work for. FreightWaves delivers news and commentary, data, analytics, risk management tools, and actionable market insights to the industry. If you are ready to join our team, it is time for you to apply!
We are looking for a Customer Success Manager to provide best-in-class customer experience, while focusing on customer needs, retention and engagement to continuously add customer value. The Customer Success role is an integrated role that works directly with our Sales and Marketing team to ensure our potential clients receive outstanding customer service while identifying their needs. Learning our SONAR software and how it can be beneficial to a client plays a major role when it comes to retaining current customers as well as gaining new business. The Customer Success role values the need to present an exclusive opportunity and assist companies looking to elevate and grow their business though every step of the process.
*****This position is 100% remote.
What you will be doing:
Support SONAR clients while delivering and communicating ROI throughout the customer lifecycle
Work closely with Sales Executives, VPs, and Market Experts to continuously drive and improve customer engagement and retention
Provide an exceptional customer experience by following best practices throughout the onboarding, service, renewal and upsell stages
Take ownership of your SONAR book of business and identify opportunities for customers to act as SONAR advocates
Maintain a cadence of communicating with customers about their adoption for deeper engagement and drive value
Strive to meet and exceed personal and team customer retention and expansion goals
What you bring to the table:
Our Benefits:
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