Job Description

HR Operations Manager will be responsible for leading HR Operations in North America primarily offering support and guidance to the Freshworks employees based in the US and Canada. Reporting to the Sr. Manager, HR Operations, this person will be a critical partner for People Operations - adding structure, processes, and employee support as our organization scales to the next level. You will join an incredible HR Operation team to help us focus on our talent, building our culture, and organizing for scale. 

Key Responsibilities:

• Act as an HR ops partner and/or Generalist (primarily focused on supporting employees in US and Canada) including managing compliance, employee relations, employee policies, and employee changes.

• Work with our Global People team to identify and improve HR processes, policies, and technologies, 

• Manage the employee onboarding and offboarding processes to enhance new and departing employee experience

• Support the goal, performance, and compensation process in partnership with global leadership and People Success Partners.

• Manage employee benefits, including broker/ vendor relationships, enrollment, claims resolution, and general employee inquiries

• Drive benefits and perks design with our Regional Total Rewards Manager leader.

• Own our HR ticketing system to ensure SLA and customer service standards exceed expectations for Freshworks

• Maintain and communicate internal HR policies; manage the personnel files and completion of employee-related legal documents; stay on top of changing laws both local and national

• Own US and Canada immigration Management in partnership with our external vendor

• Work with internal communications team to ensure employees receive timely and accurate information about upcoming HR initiatives

Qualifications

• Bachelor’s Degree

• Minimum 8 + years of HR experience (US multi-state required and Canada)

• Strong ability to manage HR projects and deliver outcomes on a timely manner and with a sense of urgency

• Strong understanding of HR processes

• Advanced excel and analytics skills (comfortable with using data to make decisions)

• Exceptional Say/Do ratio and detail oriented 

• Exceptional follow through and follow up attitude

• Ability to influence at all levels of the organization

• Flexibility to be proactive in a fast paced ever-changing environment

• Action oriented and strong ownership mentality

Additional Information

Colorado Pay Range: $120,000-150,000+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits. SUMMARY OF FRESHWORKS BENEFITS:  Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

All of your information will be kept confidential according to EEO guidelines. 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.