Job Description
Please note this role requires an in office presence presence in our Denver, CO office a minimum of 3 days a week up to 5 days a week.
TAMs provide expertise to help our customers fully leverage the Freshworks suite of products, as well as strategic guidance to help our customers realize their goals for customer and employee engagement. In every interaction, we put our customers first and strive to exceed every expectation. Our ultimate goal is to deliver that “wow” experience that turns customers into advocates and Customers for Life.
As the Freshworks product suite grows and becomes more powerful, so do the needs of our customers. The Field TAMs in the Support team will be responsible for supporting customers’ who opt for the Premium Support Services. This requires a high level of coordination with Customer Success Managers, Support, Product and Engineering. You will directly support a portfolio of accounts that fall under the Premium Support Services, and will engage with broader teams in India, US and Europe on an as-needed basis. You will scale processes, content and strategies where appropriate, with the goal of supporting and empowering the TAMs in the POD.
What you’ll do:
Qualifications
Additional Information
Colorado Pay Range: $108,200 - $175,900 comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.