Front desk receptionist and customer service for our senior/disabled apartment community. Shifts include Fridays 12:30pm-9pm, Saturdays 4pm-9pm and Sundays 12:30pm-9pm plus fill in/trade shifts with other receptionists for time off/vacations. Position also includes working some holidays. Job Description: - Provide exceptional customer service to residents, staff, visitors and all others with whom you come in contact with by demonstrating a professional and friendly atmosphere at the front desk. - Be a place of resource and information. Know your job and know Friendship Manor. The front desk manual, resident handbook and employee handbook are all key resources for information. Front Desk Duties: - Open office/Close Office daily, according to your scheduled shifts. - Manage phone system, receive and connect all incoming calls. - Open office mail and distribute appropriate and packages - Take Food Service To-Go & Room Service Orders with accuracy - Take Service Requests for Maintenance Work using the Work Order system. - Be aware of all incoming traffic and ask all visitors to sign in. - Be familiar and able to use office equipment including but not limited to the computer, copy machine/fax machine, postage meter, laminating machine, and other office equipment. - Must be able to operate a computer and use programs including Microsoft Office, Internet, and web-based computer programs. - Provide other administrative support to office staff and managers Emergency Response - Respond to emergency pull cord alarms and other building emergencies and call appropriate contacts for on-call emergencies. Requirements and Physical Demands of Position - Ability to multi-task and manage multiple projects at any given time - Ability to communicate and exchange information effectively and professionally, in person, on the phone and via electronic communications - Ability to read, understand and implement regulatory policy and information. - Position requires strong organization skills and ability to meet deadlines. - Position requires strong computer skills - Position requires being in a stationary position for at least 50% of the time (sitting at desk) - Position requires ability to walk/stand for periods of time up to 2 hours