Job Description

Do you enjoy working in a fast-paced, customer-facing environment? Are you an excellent multi-tasker that stays cool under pressure? Are you passionate about cannabis and looking to start your career with a growing company in a young industry? Are you looking to join a team that cares about helping each other and our community learn, live and grow? If so, apply now to join our team!

From The Earth is a fully licensed vertically integrated CANNABIS COMPANY built with our community in mind. Our company is built upon three cornerstones that create the foundation for all that we do. We are here to help others learn about cannabis, live with the benefits, and grow as an individual.

THE SUCCESSFUL RECEPTIONIST WILL:

• Welcome all customers and facilitate a seamless check-in process
• Answer, screen and forward incoming phone calls
• Facilitate the processing of phone and online orders in a timely manner
• Perform any clerical duties as needed by store staff
• Ensure reception area is tidy and presentable
• Update menus and ensure their continued accuracy
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
• Manage the flow of the lobby and customer queue to ensure all customers are helped in a timely manner
• Be eager to be cross-trained to work the sales floor in addition to reception
• Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis
• Maintain positive customer relationships to establish loyal customer base

THIS ROLE REQUIRES:

• A successful background check
• MUST be 21 years of age or older
• High school diploma is required; Associates degree or higher is preferred
• Ownership mindset – self-starters who know how to figure things out and know when to ask for help
• Ability to multi-task in a FAST-PACED environment while maintaining a positive attitude
• A passion for cannabis and desire to continually learn more
• Exceptional attention to detail, well-organized and reliable

THE IDEAL CANDIDATE HAS:

• 1+ year of experience in the legal cannabis industry
• Experience in the hospitality, food & beverage, and/or high-end retail industries
• Previous experience in a reception role
• Empathy and compassion for customers of all backgrounds
• Willingness to work as a team player to meet the common goals of the organization
• A driven, self-motivated, entrepreneurial mindset
• An aspirational attitude with a fun and positive personality while still being professional and eager to succeed
• Welcomes change and adjusts quickly to accommodate the business’s needs
• Strong interpersonal skills to be able to effectively handle a wide array of customers, employees and vendors
• Excellent written and verbal communication skills
• Strong time-management skills with the ability to prioritize tasks

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

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