Front & Back Office Medical Lead

Location: Camarillo, CA 93012 Job Type: Full-Time | On-Site | Monday–Friday Compensation: Pay Depending on Experience (DOE) Reports To: Business Owner / Operations Manager

About Us

We are a well-established, highly regarded medical spa in Camarillo seeking an experienced and motivated Front & Back Office Medical Lead to join our growing team. Our practice is known for delivering exceptional aesthetic results and a five-star client experience in a boutique, high-end environment.

We are looking for a strong leader who thrives in both clinical and administrative settings and is passionate about excellence in patient care, team development, and operational efficiency.

Position Summary

The Front & Back Office Medical Lead oversees and actively participates in daily clinical and administrative operations. This role requires a certified Medical Assistant or an experienced medical professional with a strong background working in a medical office and in a leadership or management capacity.

You will be responsible for guiding the team, optimizing workflow, maintaining compliance standards, and ensuring every patient interaction reflects the elevated standards of our practice.

A minimum of 4 years of combined clinical and administrative experience in a medical spa, dermatology, plastic surgery, or comparable medical setting is required.

Key Responsibilities

Leadership & Operations

Serve as the primary point of contact for daily front and back office operations.

Lead, mentor, and support medical assistants and front desk team members.

Oversee patient flow, provider schedules, and room turnover to maximize efficiency.

Act as liaison between providers, staff, and ownership.

Identify and implement process improvements to enhance productivity and client experience.

Front Office Management

Oversee scheduling, check-in/check-out, payment processing, and phone support.

Ensure concierge-level customer service standards.

Maintain accuracy of EMR documentation, consents, and patient records.

Manage memberships, retail transactions, and account discrepancies.

Back Office & Clinical Oversight

Assist providers with non-surgical aesthetic procedures and clinical preparation.

Ensure compliance with sterilization and safety protocols.

Maintain inventory control for retail and clinical supplies.

Train and onboard new clinical and administrative staff.

Ensure treatment rooms are fully stocked, sanitized, and patient-ready.

Sales & Growth Support

Support team in client follow-ups and outreach initiatives.

Promote retail products, treatment packages, and memberships.

Monitor inbound leads and ensure timely follow-up.

Contribute to monthly booking, revenue, and retention goals.

Administrative Excellence

Perform and supervise opening/closing procedures and daily reconciliations.

Ensure adherence to HIPAA and internal policies.

Report operational issues proactively with solutions.

Participate in strategic meetings and growth initiatives.

Required Qualifications

Certified Medical Assistant (MA) OR formal medical background with proven experience working in a medical office and in a leadership/management role.

Minimum 4 years of experience in a medical spa, dermatology, plastic surgery, or aesthetic medical setting.

Demonstrated leadership experience managing or coordinating teams.

Strong knowledge of EMR systems and scheduling platforms.

Experience supporting aesthetic procedures and understanding of skincare products and treatments.

Excellent communication, organizational, and problem-solving skills.

Ability to manage both clinical and administrative responsibilities effectively.

Associate’s degree or relevant certification preferred.

Bilingual (Spanish) preferred but not required.

Core Traits for Success

Professional, polished, and confident leader.

Highly organized with strong attention to detail.

Proactive and solution-oriented mindset.

Passionate about aesthetics, client care, and team development.

Committed to delivering a five-star patient experience.

Strong sense of accountability and integrity.

Benefits

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Paid Sick Time

Employee Discounts

Growth & Leadership Opportunities

Ready to Lead?

If you are an experienced medical professional with leadership skills and a passion for aesthetics, we invite you to apply and become a key part of our thriving Camarillo team.

We are excited to meet the next leader who will help elevate our practice to the next level.