Job Summary

We are seeking a friendly, energetic, and sales-driven Front Desk Gym Receptionist to be the first point of contact for our members and guests. This role combines excellent customer service with membership sales, administrative support, and facility operations to ensure a welcoming and professional environment.

Key Responsibilities

Front Desk & Customer Service

Greet members and guests warmly upon arrival

Answer phone calls, emails, and inquiries professionally

Check members in and verify memberships

Schedule personal training sessions and classes

Handle guest passes and visitor registrations

Maintain a clean, organized front desk area

Sales & Membership

Promote and sell gym memberships and packages

Conduct facility tours for prospective members

Explain pricing, benefits, and promotions

Follow up with leads and inquiries

Meet or exceed monthly sales targets

Upsell personal training, classes, and retail items

Administrative Duties

Process payments, renewals, and cancellations

Maintain accurate member records

Manage daily cash and credit transactions

Prepare basic reports as needed

Assist with inventory and retail display

Facility Support

Monitor lobby and common areas for cleanliness and safety

Enforce gym policies and procedures

Report maintenance issues to management

Support staff and management as needed

Qualifications & Requirements

High school diploma or equivalent (required)

Previous customer service or sales experience (preferred)

Experience in fitness, hospitality, or retail is a plus

Strong communication and interpersonal skills

Comfortable working with sales targets

Basic computer and POS system skills