Benefits:

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Join Our Team R.K. Tongue Co., Inc. is an expertise and service-driven insurance agency and brokerage based in Baltimore, Maryland. Founded in 1911 to serve the insurance needs of association members, we have maintained and enhanced our competency in the association realm while growing to be recognized as a leader in the Mid-Atlantic specializing in working with healthcare providers, professionals of all types, Federal, State and Municipal employees, small and mid-size business, as well as the general public. We draw from a uniquely broad range of knowledge and talent to provide comprehensive property & casualty and life & health insurance solutions from an array of highly respected insurance companies. We are seeking a qualified professional for the role of Receptionist/ Administrative Assistant Responsibilities:

Welcome visitors, clients, and staff in a friendly, positive manner

Notifies staff members when appointments arrive and escorts guests to appropriate room

Answer multi-line phone with professionalism and enthusiasm; direct calls to appropriate personnel

Answers routine questions associated with services, basic policy information, location directions, etc.

Immediately notifies and involves management with customer service issues

Receives and routes incoming mail and packages delivered to front desk

Receives and disperses emails and faxes received to general email box

Maintains the reception area to look neat and professional at all times

Responsible for ordering, receiving, and organizing all office supplies

Ensure kitchen is always stocked with supplies

Assist with setting up luncheons and/or company parties

Mail insurance renewal applications to clients, track responses, upload received documents

Assist with billing functions such as generating invoices

Other administrative duties as required

Experience

Two years of general office, receptionist, billing, or administrative support experience preferred

Experience working in the insurance industry a plus

Proficient at operating multi-line telephones, scanner, copier, MS Office software

Knowledge, Skills and Abilities

MS Office (O365) Suite – Word, Excel, SharePoint

AMS360 preferred

Clear and professional speaking voice and tone

Professional interpersonal skills to handle sensitive and confidential situations

Position continually requires demonstrated poise, tact and diplomacy

Be punctual and have an outstanding attendance record