Benefits:

Employee discounts

Opportunity for advancement

Training & development

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

*This position is for the afternoon shifts only. We need someone who is available from 3 PM to midnight. Shifts will include some weekends and holidays.

Responsibilities

Be "guest ready" each day by having a friendly attitude and willingness to help

Take reservations and answer questions via phone, email, and in-person

Collect and process payments and settle billing for all purchases and point of sale transactions

Offer assistance and find solutions within reason to issues that may arise to ensure a pleasant stay for our guests

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Be knowledgeable of the local area and make restaurant and entertainment suggestions when requested by guests

Ask for company names from guests to help sales team obtain new business

Take initiative to communicate with and assist your coworkers and other departments as needed

Maintain the lobby area, and stock and clean the coffee station, market area, and other supplies

Ensure first floor public areas are presentable in absence of housekeeping

Act as a Manager on Duty when working alone

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 35 pounds