Benefits:

401(k)

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Benefits/Perks

Flexible Scheduling

Competitive Compensation

Free Uniform

Employee Discount

Company Party

Training & Development

Job Summary We are seeking a positive, friendly Full Time Front Desk Manager to provide exceptional service to our hotel guests. The Front Desk Manager will manager 4-5 employees, assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Manager must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Maintain knowledge of hotel operations and activities, manage 4-5 employees

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation