Benefits:

Employee discounts

401(k)

Flexible schedule

Paid time off

Job Summary The Aiden by Best Western hotel in Berkeley is seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with exceptional customer service experience. We are looking for candidates with open availability and who are available to cover any shift needed including the occasional overnight shift. We have a very strong preference for local candidates who are familiar with Berkeley.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Assist with laundry duties during downtime periods

Qualifications

Friendly and polite personality

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Must have a valid driver's license

Able to lift 30 pounds