Benefits:

Club Membership

Employee discounts

Flexible schedule

Free uniforms

Training & development

Benefits/Perks

Set Scheduling with opportunity for growth

Cross-over with other departments

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our Club Members. The Front Desk Agent will greet and assist guests with check-in processes, help direct guests to various amenities throughout the club, answer all incoming call, and forward messages/ issues to appropriate departments. Responsibilities also include maintaining communication with housekeeping/ fitness/ and aquatic staff, answering guest inquiries, and providing all members with hospitality. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. A background in restaurant industry is a plus; server/ host.

Responsibilities

Monitor and relay daily activities

Take reservations and answer questions via phone and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of the club

Ensure hospitality standards are being met for each interaction

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English

Able to resolve issues with a customer-focused orientation

Reliable transportation

Weekend availability required