Are you the ultimate "people person" who loves sharing the best a city has to offer? Cambridge Common House is looking for a Front Desk Agent to be the welcoming face behind our iconic red front door. Located in a beautifully restored 1835 historic home just steps from Harvard Square, our 16-room guest house offers a "lived-in luxury" experience. As a property, we look for team members who bring their authentic personalities to work. You aren’t just checking guests in; you are acting as their local guide, concierge, and host in the heart of Cambridge. Responsibilities: • The Warmest Welcome: Greet guests as they arrive at our historic Garden Street home, handling check-ins and check-outs with a smooth, friendly, and professional touch. • Curated Concierge: Share your "insider" knowledge of Harvard Square—from the best flat white at Bluestone Lane to the latest show at the American Repertory Theater. • Property Ambassador: Maintain the cozy, high-end atmosphere of our lower-level lounge and garden patios, ensuring refreshments are stocked, and the space feels inviting. • Communication Hub: Handle reservations, phone inquiries, and emails with a clear, helpful, and "boutique-style" tone. • Liaison extraordinaire: Work closely with our housekeeping and maintenance teams to ensure every room is perfect before a guest ever turns the key. • Guest Delight: Proactively anticipate guest needs—whether it’s extra pillows for a fireplace suite or a taxi for an early flight—and make it happen with a smile. Qualifications: • The "Lark" Spirit: You have a genuine love for hospitality and an appreciation for historic architecture and thoughtful design. • Physical Requirements: Ability to stand, walk, bend, kneel, and/or squat, and move/lift up to 50 lbs; you’ll be moving through our historic three-story home (stairs included!). Must be able to remain in a stationary position or be mobile for extended periods during a shift. Variable environment, exposure to different types of scents/smells, noises, and/or alarms. • Savvy Communicator: You can chat with anyone—from international travelers to local visiting professors—and make them feel right at home. • Detail-Oriented: You’re the type of person who notices if a flower is wilted or a pillow is slightly askew and fixes it immediately. • Tech-Comfortable: Ability to learn and master our Property Management System (PMS) and handle digital communications efficiently. • Reliable & Flexible: We are a 24/7 business, so we need team members who are dependable for their shifts, including weekends and holidays. • Locally Minded: Knowledge of the Cambridge/Boston area is a huge plus—our guests love "off the beaten path" recommendations! Compensation: $20.50 - $21.50 hourly

• The Warmest Welcome: Greet guests as they arrive at our historic Garden Street home, handling check-ins and check-outs with a smooth, friendly, and professional touch. • Curated Concierge: Share your "insider" knowledge of Harvard Square—from the best flat white at Bluestone Lane to the latest show at the American Repertory Theater. • Property Ambassador: Maintain the cozy, high-end atmosphere of our lower-level lounge and garden patios, ensuring refreshments are stocked, and the space feels inviting. • Communication Hub: Handle reservations, phone inquiries, and emails with a clear, helpful, and "boutique-style" tone. • Liaison extraordinaire: Work closely with our housekeeping and maintenance teams to ensure every room is perfect before a guest ever turns the key. • Guest Delight: Proactively anticipate guest needs—whether it’s extra pillows for a fireplace suite or a taxi for an early flight—and make it happen with a smile.