The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Operate hotel switchboard, take calls and provide information and transfer calls • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process • Provide guests with information about hotel amenities, dining, and travel directions. • Take reservations in person, via email, or over the phone, including group bookings. • Manage guest check-ins and check-outs appropriately Qualifications: • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Proven customer service experience with a strong guest-focused mentality • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Availability to work flexible schedules, including weekends and holidays. Compensation: $16 - $18 hourly

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