The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions • Welcome guests warmly, determine their needs, and manage the registration process. • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. • Operate hotel switchboard, take calls and provide information and transfer calls • Balance cash at the end of each shift and generate reports for the next shift. Qualifications: • Strong customer service skills with a guest-focused approach. • Availability to work flexible schedules, including weekends and holidays. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Experience in hospitality or customer service is preferred but not required. Compensation: $14 - $17 hourly

•