Front Desk Agent

Extended Stay America Premier Suites - Portland

Front Desk Agent

Portland, OR
Paid
  • Responsibilities

    We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Responsibilities: • Manage guest check-ins and check-outs appropriately • Take reservations in person, via email, or over the phone, including group bookings. • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms Qualifications: • Availability to work flexible schedules, including weekends and holidays. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint • Proven customer service experience with a strong guest-focused mentality • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. Compensation: $17 - $18 hourly